Returns Policy

Countertops & Beyond Building Products Policy for Returned Goods

• All freight damages must be reported in writing within 48 hours of receipt of merchandise.
  No RGA number or credit will be issued for freight damage as a result of failure to report within the required time. Countertops & Beyond will assume no freight damage, liabilities, concealed or obvious, after 48 hours of delivery.
  
  
• Freight Damage or Defective product replacement orders must be ordered exactly as the original order in order to receive credit.
  
  
• All returns MUST be in the original packaging with the Countertops & Beyond RGA label clearly visible outside of the package and include a copy of the completed form. Countertops & Beyond reserve the right to request the product in question be returned for Countertops & Beyond inspections.
  
  
• Request for photos can be submitted via email: returns@elitecountertops.com.
  
  
• Only Countertops & Beyond can authorize and issue an RGA.
  
  
• RGA's may take up to 10 days to resolve — photos will help to speed up the process.
  
  
• NO Return / NO Exchange on custom countertops.

Download RGA Form (Return Goods Authorization Request)

RGA form must be completed for credit request to be considered.

For warranty information please go to our warranty page.